FAQ's

Where are you located?

We are based near Rockhampton, Queensland. All shoelaces are in stock at our premises so you don't have to wait for overseas or drop shipping.

 

How long does it take to create my Scrabble Tile Board?

We aim to make these up as fast as possible, generally they are done within a few days but may take up to one week. We will show you the finished product before postage to ensure you are happy with the style.

 

How do I make a bulk order?

We would love to help, please contact us to discuss special pricing and delivery options.

 

What are your payment options?

We accept credit cards, PayPal and AfterPay.

 

How long will it be before I receive my item?

We post all shoelaces out within 24 hours of payment being received. All items are posted via Australia Post regular letter service and subject to their normal delivery times. As a guide, delivery:

Within QLD is 3-4 business days

To NSW Metro is 4-5 business days

To VIC Metro is 4-5 business days

To TAS Metro is 4-5 business days

To SA Metro is 4-5 business days

To NT Metro is 4-5 business days

To WA Metro is 4-5 business days

Please note delivery to regional areas may take an additional 2-3 days.

 

What do I do if my order hasn't arrived?

After taking into consideration the above timeframes please contact us if your delivery hasn't arrived.

 

What do I do if I'm not happy with my purchase?

Please contact us immediately to discuss the issue further.

 

Where can I keep up to date with your latest arrivals?

Check out our Facebook page for latest specials and new product arrivals. Look us up by searching for The Queen of the Laces or go to https://facebook.com/thequeenofthelaces/